This policy applies to all BVL ALL SCIENCE services booked via bvlallsciences.com, including one-to-one private tuition, group sessions, packages, and digital resources. Since we’re an educational service provider (not a physical goods retailer), “returns” refer to cancellations, rescheduling, and refund eligibility.
Booking & Payment
- Payment in full is required at the time of booking to confirm any session or course.
- Fees depend on the student’s level (primary, secondary, sixth-form) and specific curriculum needs (e.g., GCSE, A‑Level).
Cancellation & Refund Timeline
- More than 48 hours before the session: Full refund or credit note.
- Between 24–48 hours: 50% refund or credit.
- Less than 24 hours, or no-show: No refund, unless extenuating circumstances apply.
Course Packages & Block Bookings
- Refunds are prorated based on unused sessions when cancelled with at least a week’s notice before the next session.
- No refunds for missed sessions within the week without rescheduling.
- Sessions can be transferred to other students/times by mutual agreement.
Rescheduling Policy
- Supported up to 24 hours before the scheduled session.
- Subject to tutor availability; if unavailable, standard cancellation charges apply.
Dissatisfaction / Quality Concerns
We aim for high-quality, personalized interactive teaching leveraging innovative tools and qualified professionals (bvlallsciences.com). If unsatisfied, please contact us within 7 days of the session.
We’ll review the issue and may offer:
- A free catch-up session,
- Alternative tutor/session.
NB: Decisions are made case-by-case to ensure fairness.
How to Request a Refund or Cancel
To cancel or request a refund:
- Email: admin@bvlallsciences.com or call +44 7760 839064, quoting your student reference and session date.
- Allow up to 14 working days for refund processing. Funds will be returned using the original payment method.
Changes to This Policy
We may update this policy to comply with legal changes. The current version is on our “Terms & Conditions” page. Any changes apply only to future bookings.
GDPR & Data Privacy
We comply with UK GDPR. Personal data collected at booking is only used to deliver services and process cancellations/refunds. Viewing our Privacy Policy is encouraged for full details.
